Frequently Asked Questions
Q1. Where can I find warranty information on my MLD™ engine?
A1. For information regarding MLD's industry leading warranty on your MLD engine's warranty coverage, please refer to your operator’s manual.
Q2. How long is the coverage?
A2. MLD™ Engines and CERMARK promises to repair any MLD consumer engine at no charge for a period ONE year from the time of purchase if there is a defect in materials or workmanship of the MLD engine provided that the engine is covered under N.American or USA Warranty.
Q3. What should I include with my MLD™ engine when sending it for inspection, warranty services or non-warranty services?
A3. MLD Engines and CERMARK apologize that your equipment needs to be evaluated, and if necessary repaired, by one of our technicians. We hope we can make the process as easy as possible.
Please be as accurate as possible include your information (Name, Address, Telephone, Email), the specific problem(s) as you experience. Also include photocopies of your proof of purchase or receipt, and MLD™ N.American/USA Warranty. We recommend shipping the product insured via a carrier that provides you with a tracking number. Please enclose the product in a plastic bag and pack it in a sturdy box with several inches of a quality packing material on all sides. Please send only equipment you wish to have repaired. Keep a record of the model and serial number. If your product cannot be repaired under warranty, we will contact or send a service estimate for your approval. Our service center evaluates each case on a case-by-case basis and every consideration will be given to your circumstances.
Refuse the repair and your item will be returned to you for a nominal shipping charge. Normally the item will be serviced and returned to you, generally within 7 to 10 business days after we receive it.
Q4. What does my warranty covers?
A4. MLD Warranty covers your N. American MLD engine and its hardware from defects in materials and workmanship for a period of ONE year starting form the date of purchase.
Q5. How do I order engines or parts?
A5. Contact your favorite hobby shop. If they are unable to help you, Please contact Cermark.
Q6. Is MLD a SPE?
A6. Like Toyota and Lexus, MLD is a different engine. It does share limited quality parts with SPE. The cylinder, crank housing, crank, piston and other critical components are completely different. There are so many critical differences between the SPE and MLD. You will feel the difference.
Q7. Where do I ship my MLD engine to?
A7. Please send your package post paid and insured to:
CERMARK,
C/O: MLD Engines
9830 Bell Ranch Drive, #101, Santa Fe Springs, CA 90670
Tel: (562) 906-0808, Fax: (562) 906-0820
Email: sales@cermark.com
SAFETY TIPS AND WARNINGS
• Use rubber mounts or other vibration absorption mechanism when running this engine on an engine stand, or on any other rigid mount.
• A rubber mount is not necessary when mounting on a model airplane.
• Radio interference can be cause by electronic devices too close to the engine (12”), so install throttle servo and/or kill switch servo outside the engine compartment.
• Use vinyl or neoprene rubber gasoline safe fuel tubing.
• Use high-quality oil intended for 2-stroke engines.
• Use proper gasoline fuel filters.
• Use only low octane, and alcohol-free gasoline.
• Gasoline with alcohol erodes your carburetor diaphragm
• Never use a prop that has hit the ground.
• The throttle pushrod should be non-metallic.
LONG TERM STORAGE [over 1 month]
Drain the fuel tank and remove any fuel from inside the carburetor by running the engine at idle until the engine quits by running out of fuel. Keeping gasoline inside the carburetor over an extended period of time will damage the diaphragm valve and clog carburetor passages.
WARRANTY
Customer Care - FAQ & Warranty
MLD Engines warranty this product to be free from defects in materials and workmanship for a period of one (1) years from the date of purchase. During that period, CERMARK will, at its option, repair or replace without service charge any product deemed defective due to those causes. You will be required to provide proof of purchase date (receipt or invoice).
• This warranty does not cover damage caused by crash, abuse, misuse, alteration or accident. Damage caused by customer disassembly, tampering, use of substandard fuel, use of incorrect accessories (spark plug, prop, etc.) or any use of the engine for which it is not specifically intended will automatically void the warranty of the engine. If there is damage resulting from these causes within the stated warranty period, CERMARK will, at its option, repair or replace it for a service charge not greater than 50% of the current retail list price. Be sure to include your daytime telephone number and e-mail address in case we need to contact you about your repair.
• Under no circumstances will the purchaser be entitled to consequential or incidental damages. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
• If you attempt to disassemble or repair this unit yourself, it may void the warranty.
For service on your MLD Engines product, either in or out of warranty, send it post paid and insured to:
CERMARK
C/O: MLD Engines
9830 Bell Ranch Drive, #101
Santa Fe Springs, CA 90670
Tel: (562) 906-0808, Fax: (562) 906-0820
www.MLDengines.com Email: sales@cermark.com
Along with your engine and proof of purchase date, please include a complete written explanation detailing the problem(s). State your name and address clearly. For repairs not covered under warranty, you will be notified of the charges so you can send a check. Outside USA and Canada, please contact your local importer for warranty information.